Legal

At Centorem, we are committed to ensuring a smooth and secure shopping experience. Our Money-Back Policy is designed to protect buyers and sellers, ensuring fair resolutions in case of disputes.

1. Eligibility for a Refund

You may be eligible for a money-back guarantee if:

• You did not receive your order within the promised delivery timeframe.
• The item received is damaged, defective, or not as described.
• The seller fails to fulfill the order or cancels it unexpectedly.

2. How to Request a Refund

If you meet the eligibility criteria, follow these steps:

1. Report the issue within 7 days of receiving the item.
2. Provide evidence (photos/videos) if the item is defective or incorrect.
3. Submit your refund request through your Centorem account or contact support.

Our team will review your claim and process your refund within 5-7 business days if approved.

3. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Personalized or custom-made products.
• Perishable goods (food, plants, etc.).
• Digital products or downloadable content.
• Items that have been used, damaged, or altered by the buyer.

4. Refund Processing Time

• Approved refunds are processed within 5-7 business days.
• Refunds will be credited to your original payment method.
• Processing time may vary depending on your bank or payment provider.

5. Seller Protection

Sellers are also protected under our Seller Protection Program, ensuring fair dispute resolution and preventing fraudulent claims.

6. Contact Support

If you have any questions or need assistance, reach out to Centorem Customer Support at support@centorem.com.