Refund and Returns Policy

At Centorem, we prioritize customer satisfaction by offering a fair and transparent return & refund policy. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return if:

• The item is damaged, defective, or not as described.
• You received the wrong product.
• The item is missing parts or accessories.
• The return request is made within 7 days of delivery.

To qualify, the item must be unused, in its original packaging, and with all included accessories.

2. Items Not Eligible for Return

Certain products cannot be returned, including:

• Perishable goods (food, plants, etc.).
• Personalized or custom-made items.
• Digital products or downloadable content.
• Items marked as “Final Sale” or “Non-Returnable”.

3. Refund Process

If your return is approved, you will receive a refund within 5-7 business days through your original payment method. The refund process includes:

1. Submitting a Return Request – Contact our support team with order details and issue description.
2. Return Approval & Shipping – We may request photo proof or provide a return shipping label.
3. Inspection & Processing – Upon receiving the item, we will inspect it and process your refund.

Shipping costs may be non-refundable, except in cases of defective or incorrect items.

4. Exchange Policy

Exchanges may be available for defective or incorrect items. Contact our support team for assistance.

5. Seller Return Policies

As Centorem is a multivendor marketplace, return policies may vary by seller. Before purchasing, please review the seller’s specific return policy listed on the product page.

6. Contact Support

For return and refund inquiries, reach out to Centorem Customer Support at support@centorem.com